Questions & Answers
Shopping Information
What type of products does Biotech Peptide sell?
Biotech Peptide offers research-use peptide products and related laboratory-use materials. All products are sold strictly for laboratory research, analytical, or in-vitro research purposes only. They are not intended for human consumption, animal consumption, medical use, treatment, diagnosis, or supplement use.
Can anyone purchase from Biotech Peptide?
Customers must be at least 18 years old to purchase from Biotech Peptide. By placing an order, you confirm that you understand the research-use-only nature of the products and that you are responsible for following all applicable laws and regulations in your location.
Do your products come with testing information?
Where available, products may include batch-specific quality documentation such as a Certificate of Analysis, purity details, HPLC testing, mass spectrometry data, or other product information. This helps research customers review product quality, identity, and purity before use in a laboratory setting.
When will my order ship?
Eligible orders placed before 1:00 PM PST may qualify for same-day shipping, Monday through Friday, excluding holidays and carrier delays. Orders placed after the cutoff time are usually processed on the next business day.
Will I receive tracking information?
Yes. Once your order has been processed and shipped, tracking details will be provided when available. Tracking allows you to monitor the shipment status and estimated delivery timeline through the carrier.
What if my package is lost during shipping?
If your package is confirmed lost during transit, contact our support team so we can review the tracking details and carrier status. Once the issue is verified, Biotech Peptide may send a replacement order at no additional cost.
Payment Information
What payment methods does Biotech Peptide accept?
Biotech Peptide accepts available payment methods shown at checkout. These may include crypto and other secure payment options depending on availability. All orders must be successfully paid before they can be processed and shipped.
Is my payment information secure?
Yes. Biotech Peptide uses secure checkout technology designed to help protect customer payment information during the transaction process. Sensitive payment details are processed through secure payment systems, and we do not intend to store full card information directly on our website.
What should I do if I was charged but did not receive an order confirmation?
If your payment was charged but you did not receive an order confirmation, please check your spam or junk folder first. If you still cannot find it, contact Biotech Peptide support with your name, email address, payment date, and any transaction reference available so we can review the order.
Are taxes, shipping fees, or additional charges included in the product price?
Product prices may not include taxes, shipping fees, handling charges, customs duties, or other additional costs unless clearly stated at checkout. Any applicable charges will usually be calculated and displayed before you complete your order.
Will I receive the same product that I see in the picture?
Yes. You will receive the product you ordered according to the product name, size, specifications, and description shown on the product page. However, product images are for reference only, so packaging, label design, vial appearance, or batch details may vary slightly. Always check the product description, Certificate of Analysis, purity details, and storage information for the exact product you are purchasin
Will I receive an order confirmation after payment?
Yes. After your payment is successfully completed, you should receive an order confirmation by email. This confirmation may include your order number, purchased items, billing details, shipping details, and order status information.
Orders and Returns
Are refunds sent back to the original payment method?
If a refund is approved according to Biotech Peptide’s policies, it is usually issued back to the original payment method used for the order. Processing times may vary depending on the payment provider, card issuer, or bank.
What should I do before contacting support about a payment issue?
Please check that your card number, expiration date, CVV, billing address, ZIP code, and available funds are correct. If the issue continues, contact your bank or payment provider first, then reach out to Biotech Peptide support with your order details.
Why do my billing details need to match my payment method?
Billing information helps payment processors verify the transaction and reduce the risk of fraud. If the billing address, name, ZIP code, or card details do not match your payment provider’s records, the transaction may be declined or held for review.
Are promotional discounts applied automatically?
Some discounts may apply automatically at checkout, while others may require a valid coupon or promo code. Please review your order total before completing payment, as discounts may not be added after the order has been placed.
Can payment delays affect same-day shipping?
Yes. Same-day shipping depends on successful payment confirmation before the cutoff time. If payment is delayed, pending, declined, or under review, the order may ship on the next available business day after approval.
Can I place an order if my payment is not confirmed?
No. Orders are processed only after payment is successfully confirmed. If payment remains pending, declined, or incomplete, the order may not move forward to fulfillment or shipping.